Quess
Priya Sharma sells appliances at the Indiranagar store. Walk through one working day: she records conversations on the floor, gets them scored against the store's best sellers, and practises what she fumbled before her next shift.
Mon, 19 Oct · Indiranagar, Bengaluru · BLR-014
In 3 of your last 5 price objections you gave a discount before mentioning exchange offers or no-cost EMI.
Strong discovery and product pitch. The sale slipped at the price objection — you discounted ₹1,000 first and never asked for the close.
“Sir, online pe ₹43,900 hai, sahi baat hai. Par yahan aapke purane AC pe ₹4,000 exchange milega, installation aur stand free, aur 12 mahine no-cost EMI — ₹3,580 per month. Kal subah tak lag jayega. Aaj book kar dein?”
Before touching the price, stack what the customer gets only in store. Order matters:
Week 42 · 12–18 Oct 2026 · 86 stores · 1,248 associates
44 coached stores vs 42 matched holdout stores · weekly walk-in conversion
Auto-flagged this week
Average score per skill · coached associates
Share of lost conversations by moment of loss
Coached stores · Δ is conversion vs each store's matched holdout pair
Indexed to the 4-week pre-launch baseline (= 100)
Difference-in-differences, adjusted for seasonality (Navratri/Dussehra in both groups)
Last 4 weeks, coached vs holdout, change vs each group's own baseline
642 coached · sorted by 7-day score · trend is last 8 weeks
Today · click a row to review · flagged rows need a manager look
BLR-014 · 2:32 PM · 2 min 31 s
Drives what goes into each person's weekly plan
Coached associates, avg score
Generated from real lost conversations in your stores
Coverage = share of billed walk-ins with a matched recorded conversation